a. a singular includes the plural and vice versa;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. reference to any statutory provision includes any modification or amendment of it;
4. For purposes of the applicable Data Protection Laws, dineflow Ltd is the “data controller”. This means that dineflow Ltd determines the purpose for which, and the manner in which, your Data is processed.
5. We may collect the following Data, which includes personal Data, from you:
b. contact Information such as email address, telephone numbers and home address;
c. IP address (automatically collected);
d. A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
6. We collect Data in the following ways:
a. data is given to us by you;
b. data is received from other sources;
c. data is collected automatically.
7. dineflow Ltd will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d. when you enter a competition or promotion through social a media channel;
e. when you make payments to us, through this website or otherwise;
f. when you elect to receive marketing communications from us;
g. when you use our service;
8. We may receive Data about you from publicly available third party sources.
Data that is collected automatically
9. To the extent that you access the Website, we will collect your Data automatically.
10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Data may be used for the following purposes;
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may be of interest to you;
d. contact for market research purposes which may be made using email, telephone or mail;
11. We may use your Data for the above purposes if we deem it desirable to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “your rights” below).
12. For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft-opt-in:
a. soft-opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product / service, and we are marketing similar products / services). Under “soft-opt-in” consent, we will take your consent as given unless you opt-out;
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive affirmative action when consenting, by for example, checking a box that we’ll provide;
c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below;
13. When you register with us and setup an account to receive our services, the legal basis for this process is the performance of a contract between you and us and / or taking steps, at your request, to enter into such a contract.
14. We may share your Date with the following groups of people for the following reasons:
a. our employees, agents and / or professional advisors – to enable us to provide the best possible service to our customers;
b. third party payment providers who process payments made over the Website – to ensure third party providers process user payments and refunds;
c. relevant authorities – to facilitate compliance with all relevant laws and statutes;
15. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you;
b. we store your Data on secure servers.
16. We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure.
17. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address; [email protected]
18. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
20. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
21. You have the following rights in relation to your Data:
a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information, we hold about you, we not charge you for this, unless your request is ‘manifestly unfounded or excessive’. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, or we will tell you the reason why;
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete;
c. Right to erase – the right to request that we delete or remove your Data from our systems;
d. Right to restrict our use of your Data – the rights to ‘block’ us from using your Data or limit the way in which we can use it;
e. Right to data profitability – the right to request that we move, copy of transfer your Data;
f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
22. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: [email protected].
23. If you are not satisfied with the way a complaint you made in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (‘ICO’). The ICO’s contact details can be found on their website at https://ico.org.uk/.
24. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
27. We may disclose Data to a prospective purchaser of our business or any part of it.
28. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
31. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
32. This Agreement will be governed by and interpreted in according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact dineflow Ltd by email on [email protected].